Privacy Policy

Effective Date: 29.07.2025

Last Updated: 29.07.2025

At Hotelligent AI Solutions Private Limited (“Hotelligent AI”, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.hotelligent.ai and when you interact with our services, including our AI concierge platforms, integrations, and demo experiences.

By accessing or using our site or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us

• Name, email, phone number, and organization when you submit a contact form or sign up for a demo.
• Feedback, inquiries, or support requests you voluntarily send to us.
• Business information if you are a client (e.g., property name, usage details for pilot deployments, etc.)

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Device type and browser information
• Referring/exit pages
• Date/time stamps
• Cookies and usage analytics (via tools like Google Analytics)

c. Information Collected via Integrations

If you are using or demoing our solutions (like CrewRadio, MoM Integration, inklogic.AI, PubPlus, etc.), we may collect:

When you visit our website, we may automatically collect:

• Inbound voice interactions (if enabled for AI concierge services)
• System usage metrics (e.g., number of queries, command types)
• Feedback ratings or guest satisfaction metrics (optional)

2. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and demo requests
• Deliver and maintain our services and features
• Improve user experience and product performance
• Analyze traffic and site usage to enhance content and marketing
• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers who help us operate our website and business (e.g., hosting, analytics)
• Hotel partners (if you’re using our demo zone or testing AI agents, for guest interaction analysis)
• Authorities if required by law or to enforce our legal rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand usage behavior on our site
• Store preferences
• Measure marketing effectiveness

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features may not function properly without cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of data transmission over the Internet or storage system is 100% secure.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Object to or restrict our processing
• Withdraw consent (where applicable)

To exercise your rights, email us at info@hotelligent.ai.

7. Children’s Privacy

Our website and services are intended for businesses and users over the age of 18. We do not knowingly collect data from children under 13.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the “Last Updated” date at the top. Continued use of our services indicates your acceptance of the updated policy.

10. Contact Us

For any questions, concerns, or requests regarding this policy, contact us at:

Hotelligent AI Solutions Private Limited

Email: info@hotelligent.ai

Website: https://www.hotelligent.ai

Would you also like a Terms of Use, Cookie Policy, or a Data Processing Addendum (DPA) for enterprise clients?

• hotelligent.ai - Intelligent Hotel Communication Solutions
• Discover smart, automated guest engagement tools to personalize hospitality experiences.